Staying safe online
We prioritize the security and safety of clients’ data and funds by continually investing in our infrastructure and implementing advanced security protocols to maintain the highest security standards. We understand the importance of secure transactions; hence, we employ robust encryption protocols to safeguard your information and funds.
Data protection
We consider ensuring the security of our clients’ data of utmost importance, and we have implemented advanced security protocols to safeguard your personal information, privacy, and financial assets. We employ top-tier data encryption across our websites and applications.
Our dedicated team of experts maintains constant vigilance and readiness to respond to any incidents or irregularities in online payment activities. XS.com is committed to upholding digital controls to ensure the security of transactions executed. Stringent password requirements, including complexity and length criteria, are enforced. Before processing any updates to personal information or handling requests related to your personal data, we will verify the authenticity of your request.
We offer a two – step verification option to enhance account security. Automated email confirmations are triggered for any changes made to your account password. Our Data Protection guidelines, oversee the applicable compliance standards, and our systems and safeguards undergo regular external audits to maintain robust protection measures.
Essential safety measures
XS.com recommends the following safety measures for ensuring your security:
Beware of phishing: Phishing remains a prevalent threat in the digital world. Fraudsters often impersonate trusted companies to obtain your personal information. It’s crucial to exercise caution and avoid opening suspicious email attachments or clicking on links. Take note of email domains that may appear legitimate but could be fraudulent. Additionally, watch for telltale signs such as spelling errors and improper formatting that could signal a phishing attempt.
Secure browsing: When navigating the web, ensure the websites you visit have the “https://“ prefix and display a secure padlock icon in the URL bar. Be vigilant for website spoofing, a technique where legitimate websites are cloned to harvest customer information, often facilitated by phishing emails or pop-up windows. Always opt for secure internet connections over public Wi-Fi and refrain from saving login details on shared computers. Remember to clear your cache and cookies after each session for added security.
Protection from viruses & malware: Malicious malware and viruses can compromise your device’s security and attempt to steal your identity or funds. Avoid downloading files or programs from unverified sources, and keep your device’s antivirus software updated.
Your online safety is a priority, and at XS.com, we’re committed to maintaining a secure environment for our users. While we implement robust security measures to protect you, it’s essential to stay vigilant and report any suspicious activity promptly. Here’s What You Can Do:
Here’s what you can do:
Contact XS.com directly: If you suspect suspicious activity or encounter any security concerns, don’t hesitate to reach out to us directly. You can contact XS.com through our official website or known customer service channels to report the issue and seek assistance.
Gather information: When reporting suspicious activity, provide as much detail as possible. This may include the date and time of the incident, the nature of the activity, and any relevant transaction or communication details.
Change your passwords: If you suspect that your account has been compromised, change your passwords immediately. Ensure your new passwords are strong and unique for added security.
Data confidentiality: Your data should remain confidential. Never share your passwords or sensitive account information with anyone. Avoid the risky practice of writing down passwords or access codes. Be cautious when approached by any contact requesting account details or personal information, as legitimate companies like XS.com would never make such requests.
Strengthen your security: Your data should remain confidential. Never share your passwords or sensitive account information with anyone. Avoid the risky practice of writing down passwords or access codes. Be cautious when approached by any contact requesting account details or personal information, as legitimate companies like XS.com would never make such requests.
Beware of fraud
Unfortunately, scammers and fraudsters sometimes impersonate legitimate entities to deceive individuals.
Here’s how to spot and handle a suspicious contact claiming to be XS.com:
Scrutinize the source: Be wary of any contact claiming to be XS.com that you did not initiate. If you receive an unsolicited email, text message, or phone call from someone claiming to be XS.com, do not respond or provide any personal information. Instead, contact XS.com directly to verify the legitimacy of the communication.
Exercise caution with unsolicited messages: Be wary of unexpected emails, texts, or calls that claim to be from XS.com. Legitimate companies typically communicate important information through official channels, such as their official website or established customer service contacts.
Beware of urgent or threatening language: Scammers often employ tactics that create a sense of urgency or fear. If the message pressures you to act quickly, provides dire consequences for not complying, or requests immediate payment or personal information, exercise caution.
Avoid clicking suspicious links or downloading attachments: Do not click on any links or download attachments from suspicious messages. These may contain malware or phishing attempts designed to compromise your security.
Reporting suspicious activity: When you report suspicious online activity, you're taking a stand for online safety. Your reports can help deter cyber threats, shield potential victims, and ensure wrongdoers are held accountable, making a positive impact on our online environment.
At XS.com, we take all reports of suspicious activity seriously, and our team is ready to assist you in resolving any security concerns. Your proactive approach to reporting helps us maintain a safer online environment for all our users. Together, we can work to keep your digital experience secure and free from threats.